Privacy Policy

1. Introduction

Kling ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for the Service, including:

• Name and email address
• Company name and role
• Billing and payment information
• Contact preferences

Usage Data

We automatically collect certain information when you access the Service:

• Log data (IP address, browser type, pages viewed)
• Device information
• Feature usage and interactions
• Performance metrics

Customer Data

When you use Kling Cloud, you may upload customer data including contact information, purchase history, and marketing preferences. You retain full ownership of this data. We process it only to provide the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send billing notifications
• Send administrative messages and security alerts
• Respond to customer service requests
• Monitor and analyze usage trends
• Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: Third-party vendors who assist in providing the Service (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account termination, we retain data for 30 days to allow for data export, then permanently delete it. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a machine-readable copy of your data
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@kling.to.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.

9. Cookies and Tracking

We use cookies and similar technologies to improve user experience and analyze usage. You can control cookie preferences through your browser settings. Essential cookies are required for the Service to function.

10. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@kling.to.